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Our Money Back Guarantee
Carnival Book Shop offer a 30-day 100% money back satisfaction guarantee. If a product does not meet your expectations, is faulty or inappropriate for your child simply call 1300 666 068 and we will organise for the product to be returned and your money to be refunded.

Our Toy Safety Guarantee
All toys offered for sale and sold by Carnival Book Shop pass the Australian Toy Safety Standards.

Our Child Protection Guarantee
Children and their wellbeing are the lifeblood of Carnival Book Shop. We want children to develop into healthy, happy, lifelong learners. We do not sell to children. We will not accept an order by a person under the age of 16 unless it is with the involvement of a parent or guardian. If you have any concerns about our activities in relation to children please first view our privacy policy. If this doesn't resolve the issue please contact Carnival Book Shop on 1300 666 068.

Once you place an order and payment is received your order is usually processed within 2 business days. Orders to be delivered within Australia should be received within 1 - 2 weeks from when the order was processed, depending on stock availability. You will be notified if there is a delay in shipping your order.